> ## Documentation Index
> Fetch the complete documentation index at: https://apidocs.scripe.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Internal error

# `internal_error`

| HTTP | When                               |
| ---- | ---------------------------------- |
| 500  | An unexpected server-side failure. |

This is a Scripe-side bug. The request was rejected, but we cannot tell
you exactly what went wrong without your `request_id` because the
underlying exception was logged to Sentry, not to the response body
(intentional — we don't leak stack traces or internal field names).

To recover:

1. Retry once with backoff. Some `internal_error` responses are
   transient (e.g. a single transient DB blip) and succeed on retry.
2. If you see repeated 500s for the same request, capture the
   `request_id` and contact support. We'll match it to the Sentry trace
   and respond.

Don't treat 500s as permanent failures in your retry logic — they're
much closer in spirit to 503 than to 4xx codes.